Refund policy

At Soultouch Designs Pvt Ltd, we are dedicated to ensuring your satisfaction with any product you order from us.
In the unlikely event that the product you have ordered from us is damaged, defective, or different from what you had ordered, please place a request with us for return/exchange within 7 days of the delivery.
Please note that we will not be able to process return/exchange requests if:
  1. the return request is raised after 7 days.
  2. the product was returned in used or damaged condition (not related to a manufacturing/delivery complaint).
  3. product was delivered through an exchange order.
Click the below link to place your return/exchange request and follow the guided steps:

Damaged / Defective / Wrong Product
You can place a request for return/exchange in case any product you have ordered from us is:
1.  defective/Damaged,
2.  of incorrect Size or Colour,
3.  used or different product,
4.  of the same side (both left/right) received,
5.  missing.
You will be required to attach clear image(s) of the original product in the Returns page. These images help us review your claims. Once the request for return/exchange is placed and approved, we shall arrange for pickup of the original product. In case of a request for return or in case the replacement product(s) is not available, refund shall be initiated after receiving the original product and its physical verification.


Refund Policy
We will process the refund once we receive the returned product in its original/ intact condition. In case we are unable to replace the damaged/defective/wrong product, refunds would be made subject to below conditions:
  1. In case of single quantity in one order- we will refund the entire order amount.
  2. In case of an order with multiple products, if return for a single product is requested, we will refund only the value of the product (selling price).
  3. In case of an order with multiple products, if return for the entire order is requested, we will refund the entire order amount.
  4. Any discount/offer applied to the original order will be recalculated based on the total value of the products that remain in the order. If the revised order value no longer qualifies for the offer (e.g., free delivery), the additional cost shall be deducted from the refund amount.
Typically, all refunds are processed in about 15 days, and if it’s NOT processed in this period please email us at dm@soultouchstore.com, or drop us a message on WhatsApp (7065066066) with your name, phone number and order number 7065066066.

For Prepaid Orders:
Refund will be credited automatically to the original payment method once the return is received and approved. Please note that we shall not be responsible for any delays in credit to the cardholder's credit card/ debit card account as that is managed by the cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank.

For Cash-on-Delivery (COD) Orders:
To ensure a smooth and timely refund, customers are required to provide their correct bank details at the time of placing a return request. This includes the account holder’s name, bank name, account number, and IFSC code. Refunds will be processed only after the returned item has been received and approved following our quality check. Incomplete or incorrect bank information may result in delays in processing the refund.

Support Hours & Response Time
Our office operates from 10:00 AM to 6:00 PM, from Monday to Saturday. please contact us by WhatsApp or by mail (dm@soultouchstore.com), the earliest available customer care representative will reach out to you. We'll respond within the same day during all working days.
We strive to offer a fair and quick return/exchange to ensure customer satisfaction. However, we reserve the right to suspend/block accounts that are found to be abusing our return/exchange/cancellation process.
We appreciate your patience and understanding in resolving your queries smoothly.