Privacy policy
Last updated: November 1, 2025
Welcome to SoulTouch™ Designs Private Limited (“SoulTouch™”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from www.soultouchstore.com (the “Site”) or otherwise communicate with us regarding our products and services (collectively, the “Services”). By accessing or using our Site, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly.
2. Information We Collect
The information we collect depends on how you interact with our Site or Services.
a) Information You Provide Directly
We collect personal information that you voluntarily share with us, including:
Contact details: Name, address, phone number, and email address.
Order information: Billing and shipping addresses, payment confirmation, and contact details related to your purchase.
Account details: Username, password, and security information for account access.
Shopping activity: Items viewed, added to cart, wishlist, purchases, product reviews, loyalty points, and gift card details.
Customer support: Any information you provide when you contact us (emails, chat, or feedback forms).
b) Information Collected Automatically
When you visit our Site, we automatically collect certain data (“Usage Data”) through cookies and similar technologies. This may include:
IP address, browser type, and device information
Date, time, and duration of your visit
Pages viewed and actions taken on our Site
Referring URLs and general location (derived from IP address)
c) Information from Third Parties
We may receive information about you from:
Shopify, our e-commerce platform provider, which supports order processing and store functionality.
Payment partners, who process transactions securely.
Shipping and logistics providers, to fulfill orders and manage deliveries.
Marketing partners, who help us deliver relevant ads or promotions.
3. How We Use Your Information
We use your personal information for the following purposes:
a) To Provide and Improve Our Services: Process orders, manage accounts, handle returns, and improve our Site.
b) For Marketing and Promotions: Send product updates and offers (only if you opt-in).
c) For Security and Fraud Prevention: Detect and prevent unauthorized activities.
d) Legal Compliance: Comply with applicable laws and lawful requests.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience. You can adjust your browser settings to block cookies. However, some parts of our Site may not function properly if cookies are disabled.
For more information, visit: https://www.shopify.com/legal/cookies
5. How We Share Your Information
We may share your information with:
Service providers (Shopify, payment gateways, shipping companies, IT support)
Marketing and analytics partners
Affiliates and business partners
Legal authorities, when required by law
We do not sell your personal information.
6. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information only as long as necessary to provide our Services and comply with legal obligations. Once no longer required, we securely delete or anonymize it.
8. Your Rights
You may have the following rights:
Access your data
Request correction or deletion
Withdraw consent for marketing
Request data portability
To exercise these rights, contact us at support@soultouchstore.com.
9. Children’s Privacy
Our Site is intended for users aged 18 and above. We do not knowingly collect information from minors.
10. Third-Party Websites
Our Site may contain links to external websites or social media platforms. We are not responsible for their privacy practices or content.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
SoulTouch™ Designs Private Limited Email: support@soultouchstore.com
